Returns & Exchanges
At Jolie Moi, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange any unworn item with original tags within 30 days of delivery.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all Jolie Moi garment tags remain attached and the clothing is in its original condition.
Ship the Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing