Frequently Asked Questions
Everything you need to know about shopping with Jolie Moi.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions.
Do you ship internationally?
Yes, Jolie Moi ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How do I care for my Jolie Moi garments?
Most of our fashion pieces are machine washable on a delicate cycle. However, we recommend checking the internal care label for specific instructions regarding silk or embellished items.